This policy sets out how Toria Finance Pty Ltd ACN 167 510 714 (“we”, “us”, or “our”) and our related businesses collect, use and disclose the personal information (including credit-related information) we hold about you.
Our commitment to protect your privacy
We recognise that any personal information we collect about you will only be used for the purposes we have collected it for or as allowed under the law. It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.
We are committed to protecting your personal information by abiding by the Australian Privacy Principles (APPs), the Privacy Act 1988 (Cth) (Privacy Act), the Privacy (Credit Reporting) Code 2014 (Credit Reporting Code) and any other relevant law.
Personal information
When we refer to personal information, we mean information from which your identity is reasonably apparent, which may include information or an opinion that relates to you. The personal information we hold that relates to you may also include credit-related information.
Credit-related information means:
- Credit information, which includes your identity; the type, terms and maximum amount of credit provided to you, including when that credit was provided and when it was repaid; repayment history information, financial hardship information (including information that any repayments are affected by a financial hardship arrangement), default information (including overdue payments), payment information, new arrangement information, details of any serious credit infringements, court proceedings information, personal insolvency information and publicly available information; and
- Credit eligibility information, which is credit reporting information supplied to us by a credit reporting body, and any information that we derive from it.
We use your credit-related information to assess your eligibility to be provided with finance. Usually, credit-related information is exchanged between credit and finance providers and credit reporting bodies.
The kinds of personal information we may collect about you include your name, date of birth, address, account details, occupation, and any other information we may need to identify you.
If you are applying for finance or providing a guarantee, we may also collect the ages and number of your dependants and cohabitants, the length of time you have resided at your current address, your employment details, and proof of earnings and expenses.
Why we collect your personal information
We collect personal information for the purposes of assessing your application for finance and managing that finance, establishing your identity, contacting you, managing our risk, and complying with our legal obligations.
How we collect your personal information
Where reasonable and practical, we will collect your personal information directly from you. We may collect information about you that is publicly available, such as from public registers or social media, or made available by third parties. We may also collect your personal information from credit reporting bodies, mortgage and finance brokers, employers, and other people such as accountants and lawyers.
We will not ask you to supply personal information publicly over Facebook, Twitter or any other social media platform that we use.
Disclosing your personal information
We may disclose your personal information:
- to prospective funders or other intermediaries in relation to your finance requirements;
- to other organisations that are involved in managing or administering your finance, such as third party suppliers, printing and postal services, call centres, lenders, mortgage insurers, trade insurers and credit reporting bodies;
- to associated businesses that may want to market products to you;
- to companies that provide information and infrastructure systems to us;
- to our agents, contractors or external service providers to outsource certain functions, for example, statement production, debt recovery and information technology support;
- to any person who represents you, such as finance brokers, lawyers, mortgage brokers, guardians, persons holding power of attorney and accountants;
- to anyone where you have provided us consent;
- to other guarantors or borrowers (if more than one);
- to borrowers or prospective borrowers, including in relation to any credit you guarantee or propose to guarantee;
- to our auditors, insurers, re-insurers and health care providers;
- to claims related providers, such as assessors and investigators who help us with claims;
- where we are authorised to do so by law, such as under the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth), or by government and law enforcement agencies or regulators;
- to investors, agents or advisers, trustees, rating agencies or any entity that has an interest in your finance or our business;
- to other financial institutions, for example to process a claim for mistaken payment;
- to organisations that provide products or services used or marketed by us; or
- to your employer, former employer, referees or identity verification services.
Advisers approved to receive information on behalf of their clients may also receive investor details. Toria Finance ensures that all such advisers are authorised under appropriate confidentiality and compliance frameworks. No personal or credit-related information is disclosed or transferred outside Australia.
Credit-related information
We exchange credit-related information for the purposes of assessing your application for finance and managing that finance. If you propose to be a guarantor, one of our checks may involve obtaining a credit report about you.
The credit-related information we hold about you may be held by us in electronic form on our secure servers and may also be held in paper form. We may use cloud storage to store this credit-related information.
When we obtain credit eligibility information from a credit reporting body about you, we may also seek publicly available information and information about any serious credit infringement that you may have committed.
Toria Finance does not disclose any personal or credit-related information outside Australia.
Direct marketing
We may use your personal information from time to time to provide you with current information about finance, offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company with which we are associated.
You may at any time opt out of receiving marketing information by phoning us on 1300 560 194 or by writing to us at Suite 1703A, Level 17, 1 Bligh Street, Sydney NSW 2000. If we are sending you direct marketing by email, you may also use the unsubscribe function. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
Accessing and correcting your personal and credit-related information
We will provide you with access to the personal and credit-related information we hold about you upon request. You may request corrections by contacting us at:
Email: [email protected]
Phone: 1300 560 194
Address: Suite 1703A, Level 17, 1 Bligh Street, Sydney NSW 2000
Complaints
If you are not satisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act or Credit Reporting Code, you may contact our complaints officer via email at [email protected].
We will acknowledge your complaint within seven days and aim to resolve it as quickly as possible. We will provide a decision on your complaint within 30 days.
If you are not satisfied with our response, you may contact the AFCA scheme (1800 931 678 / [email protected] / GPO Box 3, Melbourne VIC 3001) or the Office of the Australian Information Commissioner (1300 363 992 / www.oaic.gov.au).
Changes to this policy
We may change this policy from time to time or as the need arises. Any changes will be posted on our website.